Privacy Policy

Last updated: December 2024

At FluentAI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our AI-powered English learning platform.

Information We Collect

Personal Information

• Name, email address, and password when you create an account
• Payment information for subscription services
• Profile information you choose to provide
• Communication preferences and support requests

Learning Data

• Text inputs for grammar checking and AI chat conversations
• Voice recordings for pronunciation practice (stored temporarily for analysis)
• Progress tracking data and quiz results
• Learning preferences and difficulty settings

Technical Information

• IP address, browser type, and device information
• Usage patterns and feature interactions
• Cookies and similar tracking technologies

How We Use Your Information

• Provide Services: Deliver personalized AI-powered English learning experiences
• Improve Platform: Analyze usage patterns to enhance features and content
• Customer Support: Respond to inquiries and provide technical assistance
• Security: Protect against fraud and unauthorized access
• Legal Compliance: Meet legal obligations and enforce terms of service
• Communication: Send important updates, newsletters, and marketing materials (with consent)

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who help operate our platform (under strict confidentiality agreements)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit permission

Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and regular security audits. Voice recordings are processed in real-time and not permanently stored unless you explicitly request progress tracking.

Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your data

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a prominent notice on our platform.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: